• 3+ years of experience in a customer-facing Trust & Safety role
• 3+ years of experience conducting investigations and handling urgent and high-priority issues
• Knowledge and experience managing cross-functional incident response efforts
• You default to active listening and capture details and responses in a clear, approachable, and actionable way in your written and spoken responses
• You have hundreds of examples of results from your sound judgment, most of which occur through autonomously solving problems with minimal oversight
• Expertise in de-escalation techniques and victim advocacy
• Flexible and willing to work off-hours, which will include weekends and holidays in order to support our community
• You've worked in the hospitality industry at some point in your career
• Experience working in a fast-paced environment with consistent change
• Experience working in a remote environment