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Trust & Safety Specialist - French, German, Nordic Fluency - Mountain View ...
Mountain View, CA
Feb 7, 2022
We’re looking for an French, German or Nordics-speaking Trust & Safety Specialist to join Team Snapchat We’re looking for someone who is able to keep a cool head under pressure, and is excited about improving workflows and proactively seeking ways to enhance the Snapchat experience. From developing support resources to tracking and escalating community issues, we’re looking for a utility player who is eager to help our community, keep Snapchatters safe, and isn’t afraid to roll up their sleeves and support wherever needed. What you'll do: Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows Review team members’ work product and provide feedback and training if necessary Identify and escalate new issues and trends Assist in improving our support resources and content Assist other Snap teams with localization and translation projects You set an example. You are a well respected member of the team and focus on achieving results. Minimum Qualifications: Bachelor’s degree or equivalent work experience Near native fluency in French, German or Nordic languages Flexible work-hours: full-time and weekends as needed Preferred Qualifications: Excellent verbal and written communication skills Ability to prioritize tasks and work independently with minimal oversight Experience collaborating with internal and external stakeholders at all levels of the company Great judgement and ability to problem-solve, both independently and with peers Developed perspective on prominent trends and issues in the online safety world Able to focus and thrive in a dynamic work environment A passion for Snapchat and online safety At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at accommodations-extsnap.com
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