• You have a positive attitude and the willingness to help our users in whatever way possible within difficult situations
• You thrive in ambiguity and are dedicated to helping users from problem to solution
• Strong verbal communication, ability to establish a connection and trust over the phone, as well as empathize with the caller while still following Trust and Safety policies and procedures
• Strong writing abilities, able to effectively address concerns in emails and other messenger resolution platforms
• Is confident in their good judgement and decision making abilities
• Level-headed, does not get shaken by difficult or complex situations
• Positive attitude, loves solving problems and is a good listener
• Nice-to-Have Qualifications
• Fluent in Spanish or Portuguese
• Previous experience on a Trust and Safety, Fraud Prevention, or advanced Customer Support Team