• This role is a great fit for someone who consistently displays good judgment, keeps a cool head under pressure, and has a genuine passion for policy issues like safety, privacy, and fraud
• Bachelor's degree or equivalent practical experience
• 4+ years of experience in operations, compliance, or Trust & Safety, preferably in a two sided marketplace
• Experienced with developing and administering quality programs in a complex operation
• Strong executive presence and experience with briefing C level audiences
• Available to work a non-traditional schedule (e.g. weekends)
• Experience communicating with external stakeholders, such as clients or law enforcement
• Strong analytical skills, including working with data to solve business problems
• Process driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes
• Optional Qualifications include: Proficiency in SQL and experience using analytics tools (Excel, Mode), or experience drafting and publishing policies and/or help center articles