Trust & Safety Operations Manager

JBA International

Los Angeles, CA

United States

Remote?

No

Date Posted:

Jul 4, 2022

Qualifications

• B.A./B.S. in Communications, Media Studies, Journalism, Economics, Business, or related fields
• 3-5 years experience in trust and safety or related fields (must have experience in UGC moderation and managing external moderation partners)
• Experience working with moderation vendors, contractors, and BPOs
• Strong proficiency with technology: Experience using Zendesk or other helpdesk software, SharePoint, MS Office, etc
• Proficiency in Excel and/or SQL, and experience preparing reports
• Ability to understand and analyze complex cases
• Culturally aware of trends and pop culture in United States
• Self-starter and ahead of the game
• Technically savvy and able to quickly learn new systems
• Interested in content policy, compliance, and/or internet governance
• Must have experience working with multicultural company
• Multilingual in Spanish, French, or German highly preferred