• Demonstrated experience in managing multiple simultaneous cases and investigations, and understanding of incident and case management, incident KPI’s and SLA, and operational quality and audit adherence
• Highly collaborative with proven ability to build rapport and credibility quickly with all levels of the company and to work effectively across matrixed organizations
• Ability to make sound decisions independently and under pressure
• Demonstrate problem solving and analytical skills
• Bachelor’s Degree or equivalent experience
• 5 or more years of related experience
• Ability to analyze data and provide recommendations based on analysis
• Ability to work independently, as well as within a team environment
• Ability to thrive in a fast paced, cross regional, diverse, and dynamic work environment
• Highly organized and structured
• Excellent verbal and written communication
• Proficient project management and oversight capabilities