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Technical Customer Service Specialist (EST), AWS Trust and Safety

Amazon Web Services, Inc.

United States

United States

Remote?

No

Date Posted:

Sep 28, 2022

Qualifications

• 2+ yrs. technical experience working with computer systems and technology components
• Proficiency in MS Office
• High school diploma
• Associate or Bachelor degree in a computer-science related field
• Network+ Certification or equivalent demonstrable knowledge
• Experience with coding languages such as Ruby, JavaScript, Java, MySQL
• Experience with Amazon Web Services products and features
• Familiarity with Web Technologies and the Internet Knowledge of email servers/clients and best practices
• Understanding of DNS, TCP/IP, SSH, DHCP and Load Balancing Knowledge of both Windows or Linux/Unix Operating Systems
• A drive to dig into the details of a system or process to solve customer-facing problems
• Proven success in a fast-paced support environment
• Demonstrated success driving cross-functional deliverables
• Demonstrated success in resolving complex technical escalations and correction of error post-mortem creation
• Ability to develop and drive proactive solutions Experience in leadership positions

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