• Minimum of 6 years of experience in a client facing role
• Minimum of 6 years of team management experience managing a team
• Minimum of 6 years of experience with managing SLA and or quality metrics
• Strong customer service focus
• Ability to manage a large team to include management of supervisory personnel
• Ability to convert opportunities into solutions
• Ability to work in a fast paced and deadline driven environment
• Proven ability to build, manage and foster a team oriented environment
• Proven ability to work creatively and analytically in a problem solving environment
• Excellent communication written and oral and interpersonal skills
• Excellent leadership and management skills
• Experience in developing establishing processes and enforcing adherence to processes policies
• Ability to lead by influence with regards to change management, process revision, policy compliance adherence, etc
• Ability to quickly become proficient in client processes and related systems
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States