Senior Manager, Trust and Safety Support Operations

Thumbtack

Ontario, CA

United States

Remote?

No

Date Posted:

Apr 29, 2022

Qualifications

• 5-6 years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles.
• 5+ years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture.
• Demonstrated track record of developing and implementing initiatives, processes, and structures in collaboration with cross-functional partners to identify and act on ways to enhance the overall customer experience.
• Proven experience leveraging data insights to improve opportunities to drive operational scale and operational excellence.
• Experience navigating Trust and Safety risk at a two-sided marketplace or startup.