• 7+ years in an online safety, moderation or customer service field, with 5+ years of direct management experience
• Expertise in the creation and development of large operational teams
• Extensive familiarity with a wide range of cultural considerations and nuances in the Americas region
• Demonstrable experience in coordinating operational teams to meet the demands of a fast-paced online service or platform
• Excellent written and verbal communication skills in English
• Comfortable with working flexibly as part of a globally-dispersed 24/7/365 team
• Mentally and emotionally resilient to offensive or disturbing behavior, language, and content
• Deep familiarity with Twitch, streaming, and Internet culture
• Proficiency with SQL, Tableau or other data transformation/analytics techniques
• Additional language skills
• Familiarity with Google Docs and content or community management tools
• Proficiency with Twitch chat bots