8+ years of experience in complex program management, strategic planning, business process improvement, performance management, and/or change management
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Outstanding verbal and written communication skills
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Highly organized with the ability to skillfully manage multiple projects and diverse stakeholders
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Highly adept at cross-functional communication and stakeholder management
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Exceptional interpersonal and influencing skills
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Highly entrepreneurial self-starter capable of driving forward fast-moving projects
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Proven ability to rapidly identify problems, thoroughly analyze them, and deliver pragmatic solutions
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Adept at handling sensitive information and situations with care and confidence
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Skilled in preparing presentations, spreadsheets, and actionable data
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Communicates, performs, and reacts well under pressure and ambiguity
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Experience directly in Trust & Safety or a comparable technical field or complex global organization
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Experience working in a Management Consulting firm and/or experience at a large, global company
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PMP, Lean Six-Sigma Black Belt (LSS-BB), Design Thinking and/or Agile certification(s)