• 4 years of experience in business process analysis, operations management, and/or global program management
• 3 years of experience leading cross-functional process improvements
• Experience using data to provide solutions and recommendations
• Experience working with multiple large datasets and knowledge of SQL
• Experience in one or more of Google's sell-side solutions (e.g., Google Ad Manager, AdSense, AdMob, etc.)
• Intra-cost management experience (e.g., budgets, forecasting, operational expenditure, etc.)
• Proficiency in PMP, Six Sigma (e.g. Green or Black), Lean, and other quality tools
• Partner closely with Trust and Safety Trusted Experience, Service Delivery, and Technical Product experts to define engagement models and processes that drive value and efficiency to scaled operations and workflows