Product Manager, Trust and Safety


San Francisco, CA

United States



Date Posted:

Apr 5, 2022


• Build a prioritized roadmap that modernizes our identity verification experience and improves our users' experiences when Trust & Safety violations occur, to help keep Upwork's community safe.
• Collaborate with partners in design, engineering, marketing, research, sales, legal, and analytics to execute against that roadmap, rigorously testing hypotheses and iterating as you learn
• Build a strategic vision that maps the projects we build into a broader ecosystem of systems and tools to support the future needs of Upwork Trust & Safety.
• Deliver measurable results that show progress in improving customer experiences while reducing fraud and abuse on Upwork