Operations Agent Trust and Safety

Rover.com

Spokane, WA

United States

Remote?

No

Date Posted:

Aug 8, 2022

Qualifications

• To be considered for this role, you must be able to work one or both weekend days, holidays, and be comfortable with a flexible schedule
• Love for pets and people and a desire to keep them safe
• Commitment to doing what is best for the customer and the company
• Capacity to neutrally and empathetically review all sides and perspectives of a situation
• Ability to multitask and crush sometimes repetitive work while maintaining strong ownership
• Sound judgment, exceptional instincts, and a strong moral compass to help you solve problems quickly, sometimes with limited information
• Desire to question policies to create the most efficient workflows for yourself and others
• An analytical mind and calm demeanor that recognizes trends and patterns in everyday work
• A commitment to continuous learning, growth, and improvement for yourself and others
• Comfort with a fast paced, rapidly changing, and often ambiguous environment
• A tech savvy, data driven decision making process
• Determination and a strong work ethic
• Excitement to make a meaningful contribution to the team from day one!
• Customer Service experience, or equivalent education or certification
• Strong verbal and written communication skills
• Fluency in Spanish
• Bachelor’s Degree or equal experience
• Used Rover as an owner or a sitter
• Experience working with CRM tools and or ZenDesk
• Experience providing phone, email, and or chat support
• Demonstrated knowledge of Google Docs Sheets or similar
• Experience in a call center environment
• 1+ year of Veterinary, Animal Health, or Animal Training experience
• Professional education in Animal Behavior or Animal Sciences