Manager, Trust and Safety

SquareTrade

Santa Barbara County, CA

United States

Remote?

No

Date Posted:

Jul 1, 2022

Qualifications

DescriptionSquareTrade is looking for a Director of Trust and Safety to lead a key function within the Operations organization that will service a variety of account security and fraud prevention needs. Your day to day will involve acting as primary owner and point of contact for the Trust and Safety organization. You’ll build a team to address global trust and safety issues and work cross-regionally and cross functionally with several internal stakeholders through effective relationship building, influence, and communication.The role will work with product owners to design and implement cutting edge solutions to keep up with emerging fraud management trends.Ultimately, the success of this role will:Reduce fraud losses through identification of trends and development of trust and safety strategies and business rules;Improve the efficiency of trust and safety processes, including alerts and review processes; and Minimize negative customer experiences by understanding friction...