• Bird is looking for a strong leader with a history of experience in customer service, transportation, data, and safety to lead a dynamic team focused on providing the best possible experience to the Bird community
• Bachelor's degree from a competitive university
• 5 years work experience
• 2+ years of experience in trust & safety or claims related role
• Proficient written and verbal communication skills
• Empathy/sympathy trained
• Elevated/crisis customer support experience
• Strong analytical and critical thinking ability
• Demonstrated ability to deliver results in a fast paced environment
• Organized and detail oriented
• Ability to work cross-functionally / collaboratively
• Decisive and good judgment when dealing with sensitive issues
• Investigative skills
• Ability to own projects from start to finish, be persistent, set goals and deadlines, and achieve set objectives
• Problem solving skills; ability to identify issues and organizational aspects that require improvement and ability to drive change