• 3+ years of experience preferably in customer service, mediation / dispute resolution, fraud or risk investigations, crisis management, Trust & Safety, or a similar role
• Excellent communication skills, both written and spoken to engage with customers, external partners and senior company leadership in a tactful and diplomatic manner
• Excellent time management, negotiation, and conflict resolution skills
• Exceptional judgment, adaptability and levelheadedness
• Real passion for operational process improvement; you’re always thinking about how to scale
• Willingness to hustle and a “get it done” attitude, with experience at an early stage company a huge plusBachelor’s degree or equivalent work experienceFluency in Spanish is a plusAbove all else an inquisitive, kind, and goal-oriented team player; ability to represent the Opendoor values in all interactions