• 3+ years of experience in a high level or VIP customer support environment
• You thrive in a fast-paced environment, driving and embracing process improvements
• You have superb verbal and written communication skills with strong attention to detail
• You are comfortable communicating with others within the organization in a prompt and professional manner and providing front-line perspectives on key issues
• You possess advanced problem-solving and investigative skills, with a knack for uncovering, addressing, and getting to the root of any issue
• You are a team player, with a positive mental attitude, high energy, high integrity, enthusiasm, sense of humor and a commitment to the mission
• BA/BS or work equivalent required