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Incident Management Specialist - Trust & Safety

Amazon Web Services

Herndon, VA

United States



Date Posted:

Feb 24, 2022


5+ years and subject matter expertise in trust and safety, privacy, public policy, or legal with an emphasis on the technology industry

4+ years demonstrated experience handling escalated high profile and emergent issues, preferably in incident management or investigations

Proven stakeholder management skills

Ability to work effectively under high pressure, with strong interpersonal and communication skills to engage with cross-functional teams and leadership

Ability to translate incidents into a systematic improvements in systems and processes

Bachelor's Degree

In lieu of a degree, additional years of hands-on experience may be substituted

Previous experience working in trust and safety, investigations, compliance, or risk management

Strong verbal and written communication skills

Comfort with communicating with various stakeholders

Good people management skills; comfort mentoring growing teams

Ability to project manage with emphasis on prioritization and multitasking; ability to adapt to a fast moving environment

Sound business judgment; strategic, and analytical capabilities

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