• You should have an ownership mindset with a keen eye for cultural, organizational, and process improvements
• You must be highly organized with exemplary interpersonal skills, and excited by the opportunity to manage and deliver key operations programs to support a rapidly growing organization
• 5 years experience within an operations program/project management, preferably in Trust & Safety or a comparable technical field
• High level of capability in the following areas: organizational effectiveness, culture development, and facilitation (both virtual and in-person)
• Outstanding verbal and written communication skills
• Expertise in navigating within ambiguous situations, with high levels of autonomy
• Highly organized with the ability to skillfully manage multiple projects and diverse stakeholders
• Highly adept at cross-functional communication and stakeholder management
• Highly entrepreneurial self-starter capable of driving forward fast-moving projects
• Proven ability to rapidly identify problems, thoroughly analyze them, and deliver pragmatic solutions
• Skilled in preparing presentations, spreadsheets, and actionable data
• Proficient in Spanish or Portuguese
• Previously served as a Chief of Staff
• Previously worked in a global facing role
• Experience supporting operations in a hybrid and/or remote work environment