• Bachelor's degree or equivalent practical experience.
• 8 years of experience in developer support, policy enforcement, customer support, policy creation, or operations consulting.
• 2 years of experience with people management.
• Experience and knowledge in data analysis, complex problem solving, and efficient execution.
• Ability to learn the complex workflow and connect the dots to understand the big picture, anticipate the risk in advance, and advocate for putting the right solutions by themselves.
• Ability to simplify and present complex concepts to executive stakeholders.
• Ability to operate in high-pressure situations and take initiative.
• Ability to work successfully in cross-functional teams and influence stakeholders, and drive consensus across levels (e.g., Junior stakeholders to Vice Presidents).
• Excellent communication skills.