• We are seeking a leader who thrives on innovating and implementing Trust & Safety programs to reduce manual efforts
• 7+ years of experience in technical product management of multiple scrum teams and outcomes
• 5+ years operational experience and strong aptitude in all aspects of operationsleading people, process, and technology
• Ability to translate industry trends and critical operations findings into a compelling narrative
• Strong background managing projects regarding risk, compliance and security initiatives with a focus on automation and machine learning
• Strong analytical skills and a data driven mindset-ability to identify key metrics and use data insights to drive business priorities
• Experience building and driving a durable roadmap (1-3-5 year plans) and ability to prioritize requirements across enterprise platforms and operational processes
• Ability to balance short and long term solutions and prioritize the most critical work
• Results-focused with an aptitude for managing ambiguity and changing priorities
• Deep customer empathy (internal/external)
• Outstanding communication (written/verbal), presentation and facilitation skills to effectively coordinate technical requirements with a non-technical audience
• Experience with risk management, risk assessments, insider threat, protecting customer data / PII and affiliated sensitive customer account data