•Bachelor's degree and seven years related work experience or ten years related work experience post high school
•Experience with fast-paced environments leveraging critical skillsets such as problem-solving, initiative, and action orientation
•Self-motivated to deliver work product that contributes to a teamwork product
•Ability to quickly grasp audit process and adapt that process to various business areas
•Ability to travel 25-50% (including weekends)
•Valid Passport and ability to travel internationally
•Smart and Decisive with Data: The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data
•Transformational Leader – Empathy, E.I. & Resilience: Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors – leading to successful interactions and relationships
•Agile Mindset: Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence
•Adaptability: The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change
•Global Thinker: The ability to develop a broad, big-picture view of Teleperformance and its mission, considering threats, trends, opportunities, and stakeholder focus, links long-range vision to daily work
•Innovative and Creative: The ability to imagine something new and realize it
•Purposeful and Impactful: Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have
•A True Partner: The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios
•Authentic and Connected Leader: The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent
•Infinite Learner: Forever curious to pursue learning opportunities provided, discovers their own, and constantly learns on the job
•Digitally Smart: Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods—employing technology to optimize organizational and individual performance