• 10+ years of experience in training, organizational development and knowledge management for a leading global technology company
• Experience working within Customer Support or Moderation would be a significant plus
• Experience leading corporate-based training within a globally distributed workforce
• Be able to articulate vision and strategy and execute on plan and roadmap
• Past experience leading learning and organizational development functions
• Excellent interpersonal and communication skills, integrity, and confidence
• Prior experience with e-learning tools and modalities, including learning and knowledge management systems
• Expertise in Adult Learning and Instructional Design
• Superior leadership and management skills