• Minimum 1 year of urgent customer service support or relevant prior experience handling urgent and high-priority issues, such as accidents, safety concerns, issue remediation, and/or insurance loss or 1 year of Uber experience
• Willingness to work weekends, holidays and outside a standard 8 to 5 shift (Looking for overnight graveyard shifts)
• Pursuing degree in Criminal Justice, Business, or Communications
• Experience in Law Enforcement, Claims Liability, HR
• Experience with Crisis Management or Sensitivity Training
• Experience in interviewing or debriefing critical incidents either in-person or over the phone
• Ability to troubleshoot problems and find speedy resolutions in high pressure situations
• Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
• Commitment to excellence in behavior, performance and work product
• Organized and self-driven with an excellent ability to handle a large caseload
• Comfort with holistic change in everything we do - we're the fastest growing startup of all time for a reason, things change here often!
• Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members
• Experience in interviewing or debriefing critical incidents either in-person or over the phone
• Solid computer and time management skills