Associate Program Manager, Trust and Safety

TikTok

Mountain View, CA

United States

Remote?

No

Date Posted:

Jul 18, 2022

Qualifications

• 1-3 years of work experience in Trust & Safety, operational, or risk management roles, 4+ years of work experience in total
• Experience with working with content moderation operations, and coordinating with crossfunctional teams, such as product and policy, to create and execute new projects
• Ability to work with data science and analytics teams to measure the success of product and/or process changes and make data-driven decisions
• Experience with sensitive content issues and moderation, including but not limited to graphic content, offensive or derogatory language, child safety, and other potentially objectionable material
• Ability to thrive in ambiguous environments and make decisions with limited information in high-pressure situations
• Attention to detail, highly self-driven, and results-oriented
• Strong communication skills across technical and non-technical audiences
• Deep understanding of abuse trends specific to US cultural norms and sensitivities
• Experience working with international partners at different time zones
• Bilingual in English and at least one other language (e.g., Mandarin)
• Experience managing complex research projects from ideation to completion
• Exposure to machine-learning and moderation processes
• Experience working with SQL and advanced proficiency in Excel