• 5+ years of experience in Trust & Safety operations, preferably at an internet or technology company
• 3+ years in people management roles
• The ability to identify initiatives to drive efficiency and customer satisfaction
• Have a flexible schedule and willing to work weekends/off hours
• Collaboration, communication, and relationship-building skills including conveying complex ideas to various audiences
• Ability to spot patterns and formalize complex ideas into a well-defined process
• A passion for keeping up with new trends in the Trust & Safety space
• Proven strength in data analysis and data-driven decision making
• Quick-thinker, fast learner with a great work ethic
• Ability and desire to identify and develop exceptional talent to continuously improve operational efficiency and team member engagement
• Strong interpersonal, verbal, and written communication skills
• BA or BS Degree or higher
• The Trust & Safety Operations team collectively works 7 days a week
• Experience managing remote team members
• Working knowledge of Salesforce, Jira, Slack, Google Apps, SQL
• Active Eventbrite user with a passion for live events
• Language skills - fluency in multiple languages